Shipping policy
At Sleeping Pillow, we are committed to delivering your order quickly, safely, and at no extra cost.
Shipping Coverage
We currently offer shipping across all regions of the United Kingdom. No matter where you are located in the UK, we’ll make sure your order reaches you.
Free Shipping
We are pleased to offer free standard shipping on all orders within the United Kingdom. There are no hidden fees or additional shipping charges at checkout.
Order Cut-Off Time
Orders placed before 5:00 PM (GMT) will begin processing the same business day. Orders placed after this time will be processed on the next business day.
Processing Time
All orders are processed within 1–3 business days (Monday to Friday).
During peak seasons, holidays, or high-demand periods, processing times may be slightly extended. If there are any significant delays, you will be notified via email.
Shipping & Delivery Time
Once your order has been processed and shipped, delivery typically takes 4–9 business days (Monday to Friday).
Please note that delivery times are estimates and may vary due to factors such as courier performance, remote delivery locations, or unforeseen delays.
Total Transit Time:
5 - 12 Business Days
Tracking Information
Once your order has been dispatched, you will receive a tracking number via email, allowing you to follow your shipment in real time.
Incorrect Address Disclaimer
Please ensure that all shipping details are entered correctly at checkout. Sleeping Pillow is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, please contact us immediately.
Lost or Delayed Orders
If your order is significantly delayed or appears to be lost in transit, please contact us and we will work with the courier to resolve the issue as quickly as possible.
Contact Information
If you have any questions regarding your order or shipping, feel free to contact us:
Customer Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT)